Our Shipping/Handling/Return Policy

Shipping charges are for the continental U.S.. All shipments are sent UPS or FedEx Ground Service. Charges include packing, handling, shipping and insurance in transit. Should you require it, we can expedite shipments (e.g.; Next Day Air Service) at extra charge. Please call us at 1-800-589-8835 for price quotations on expedited shipping.

We do not accept C.O.D. orders. Purchase Orders are acceptable from recognizable corporate, governmental and agency entities. Should you request it, we can notify you by email when your package ships.

All video magnifiers (CCTVs) sold by The Visual-Tech Connection (VTC) are covered under a 30 day Money-Back Guarantee (less shipping charge).

NO RESTOCKING FEE WHEN YOU USE A RETURNED MERCHANDISE AUTHORIZATION NUMBER!

All product returns must have a Returned Merchandise Authorization (RMA) number issued by VTC. Either email or call VTC at 1-800-589-8835 to receive your RMA number, which will expire 10 days after being issued. RMA numbers are to be prominently displayed near the shipping label on the outside of the shipping box. Products returned without an RMA number will be refused or subject to a 20% restocking fee at our discretion. An RMA number must be requested within 30 days of the original invoice date or date of delivery, whichever is later. Products must be returned in "like new" condition along with all original packaging, documentation, blank warranty cards, manuals, and accessories for us to issue a full refund. Returns which have a "tobacco smoke smell" or have defaced, damaged or missing original packaging, documentation, warranty cards, manuals, or accessories will be charged a 20% service fee or the cost of replacement or cleaning, whichever is less. The service fee is not a penalty. It is a costly process to prepare for resale returned products that can not be immediately returned to inventory. Products should be returned with proof of delivery and insured or VTC will not be responsible for loss or damage during shipment. Once VTC has inspected all returned items, the necessary credit and refund will be issued.

The Visual-Tech Connection, P.O. Box 1996, Westerville, OH 43086
Phone: 614-899-9989 (Toll-Free: 800-589-8835) Fax: 614-899-7553

Last Updated 12/07/09